I'm ready to sign up. How does it work?

That's great! To sign up, create an account by clicking the log in at the top right corner of our website. Once you've completed setting up your account, signing up involves selecting your buggy from our products page and picking your desired delivery date. The standard buggy is reconditioned, however we do offer the option for a brand new buggy (additional charges apply).

Once the sign up is complete, we will carry out a quick credit check and one of our team will be in touch to arrange delivery (free of charge).

Why is a credit check required?

We have a responsibility towards our members to ensure they can afford our subscriptions. We also seek to protect Buggi against fraudulent activities.

The credit checks leave a soft footprint, which doesn't affect your credit rating and aren't visible to banks.

We do not accept low credit scores, nor CCJs. If you don't pass our credit checks, we will cancel your order and refund money already taken.

What is a reconditioned buggy?

This will be an ex-display or used buggy, which is either the very latest version of the chosen model, or the prior version if there have not been any significant changes. All of our reconditioned buggies are subject to professional reconditioning and cleaning by specialist Buggy Pitstop.

How are you dealing with hygiene in the current climate?

As part of the reconditioning process, all our buggies undergo a thorough deep clean using specialist equipment by Buggy Pitstop. Lab tests have proven the cleaning process kills 99.9% of bacteria.

Is there a Cooling Off period?

There is a two week cooling off period, within which the Buggi can be returned at no cost if it has not been used and remains in it's original packaging. 

What is the length of the contract?

The minimum contract is for 6 months.

Can I cancel or change my Buggi model within 6 months?

You can cancel your subscription at any time during this period for a fee that equates to two month's of subscription cost. This does not fully cover the costs of logistics and reconditioning - we do not profit from this. 

To change models within the initial 6 month period, a cancellation will be conducted on your existing Buggi, after which you can select a different option under a new subscription. 

What happens after 6 months?

After the 6 months have passed, you can either return your Buggi to us (at no cost) or keep it on a rolling monthly subscription, which can be terminated anytime with 30 days notice, just drop us an email.

How do payments work?

Payments are made monthly by direct debit. The first payment is taken upon signing-up - this can either be done over the phone, or you can wait for the direct debit funds to clear. Your second payment will be taken a month after taking delivery of your Buggi. Subsequent payments will be taken on the same day of every month thereafter.

Is there a security deposit?

No deposit is required, but you are held responsible if there are damages beyond fair wear-and-tear that are beyond repair (scratches, scuffs & scrapes through everyday use are totally fine). Please see our Terms of Service for more information.

We highly recommend that you add your Buggi to your home or contents insurance for extra peace of mind to insure against loss or theft.

Will I get charged for any damage?

We only charge for any damages that are beyond reasonable wear and tear. Prior to receiving your buggy, a full condition survey is undertaken noting any imperfections. Upon receiving your buggy, if you note any additional issues, please notify us as soon as possible. When you've returned your buggy, our partners Buggy Pitstop will carry out a full check and ensure any damage is due to reasonable wear and tear, rather than misuse. If the damage caused is deemed to be through misuse and the buggy is unable to be repaired, you will be liable for the full replacement cost.

Will you deliver my Buggi?

Yes, we will arrange the delivery for your desired date, or as soon as possible, free of charge. 

How long does it take to deliver?

We will arrange delivery once payment has been received. If you make the initial payment on the phone, we typically deliver within 3-5 business days. Alternatively, if the first payment is made via direct debit, the delivery will occur within 10 business days. 

Certain products will have a longer lead-in time due to the impact of Covid-19.

What happens if there are missed collections for returning the Buggi?

If you repeatedly miss your chosen collection dates, we may have to charge an additional fee to cover our courier costs, and loss of potential subscription fees. We ask you to be considerate to the other members of the club.

Do you provide accessories?

The subscription includes the Buggi and its standard accessories (please see each product page for exact details). We do not provide any additional accessories or modifications.

Can I pick my colour?

The colour options currently available are limited to grey or black, with a couple of additions to specific brands - we will confirm this prior to completing the order.

What happens if there is something wrong with my Buggi?

If the product is not performing as it should because of manufacturer defect, we take full responsibility for arranging repairs or providing a replacement.

What happens to my Buggi products after they are returned?
  1. They undergo full reconditioning, including a professional deep clean and service and a replacement of parts as necessary.
  2. They are then re-circulated under a new subscription.
  3. The buggies will be retired from service when they no longer meet our high standards.
Is there any option to purchase my Buggi at any point?

There is no option to purchase, as this forms the stock that we will be using for recirculating to other families.